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Call Center & CRM News: The CallCenter Insider — Weekly
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The inside source for the latest news, solutions and case studies within the specialized
customer-interaction community, including highlights from Call Center Magazine
and the trends in training, staffing, site selection, multimedia call handling,
and all the tools and techniques needed in the call-center business.
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Free Call Center Advice & Tips: QueueTips — Bi-Monthly
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QueueTips is our popular twice-monthly question-and-answer forum where call center
professionals can research answers to any call center problem, issue or concern.
The greatest value of ICMI’s QueueTips is the massive online Knowledgebase of questions
and responses, conveniently organized by topic and subtopic.
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The Global Report on Call Centre Practices — Monthly
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The Global Report is a free monthly newsletter that offers fresh insight
and analysis on customer management issues, and how customer contact trends and
developments across the world are impacting virtually every organization in today’s
communications-driven economy. The Global Report is produced by the International
Customer Management Institute (ICMI), ICMI partner companies, and the CMP family
of companies, leading providers of business information services worldwide.
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