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ICMI's QueueTips Online Community Discussions
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Small Call Centers
This is a forum for discussion of issues pertinent to small call centers.
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3867
2/23/2009 1:07 PMby Rebecca Duffy
In: Looking for a basic call/email...
People Management
This is a forum for call center topics related to people management, including leadership topics.
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64110
10/19/2009 2:15 PMby Kristen DeFeo
In: Cost Differential for Evening ...
Operations Management
This is a forum for call center topics related to operations management, including call center technology.
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174221
10/13/2009 8:31 AMby Smith
In: Cost of New IVR System?
Job Descriptions
This is a forum for sharing call center job descriptions.
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85
5/26/2009 1:28 PMby NYC
In: SENIOR SUPERVISOR ?????
General Topics
This is a forum for discussing general call center related topics that do not readily fit into the other QueueTips Forums.
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67107
7/15/2009 8:55 AMby Clint
In: Manual Answer vs Auto Answer

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