About ICMI Events
ICMI Events are the only contact center industry gatherings that feature:
- The MOST independent and cutting-edge session and workshop content
- The MOST successful industry professionals as speakers
- The MOST productive networking opportunities
Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events – including the Annual Call Center Exhibition (ACCE) and the Call Center Demo and Conferences – feature a wealth of expertise that comes from over 22 years of exclusive devotion to the contact center industry. Topics at each event are timely, and speakers are selected through a “Call for Papers” process and an Advisory Board composed of industry experts. Past ICMI events have addressed such crucial areas as IP-based home agents, speech technologies, CRM, and workforce optimization.
Who should attend ICMI Events?
Executives and Managers involved in or responsible for: |
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- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
- Six Sigma
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