The ICMI Brochure
Click on the brochure icon on the left to download the .pdf, or the right to view the interactive version.
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Upcoming ICMI Seminars
Coaching Part 3: Inspiring Employees - May 16, 2008 (11am-1pm Eastern)
The ABCs of Grammar - May 20, 2008 (2-3:30pm Eastern)
Building Call Center Culture - May 22, 2008 (11am-1pm Eastern)
Monitoring and Coaching for Improved Performance - May 29-30, 2008
Essential Skills and Knowledge - June 3-4, 2008
Essential Skills and Knowledge - June 10-11, 2008
Words and Tone - June 10, 2008 (2-3:30pm Eastern)
WFM Boot Camp - June 17-20, 2008
Metrics Part 1: Definitions & Pitfalls - June 19, 2008 (11am-1pm Eastern)
Hiring Part 1: Interview Methods and Guidelines - June 20, 2008 (11am-1pm Eastern)
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