About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI’s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization’s respected lineup of professional services including:
Membership:
The largest, most respected call center industry network in the world
Training:
Highly interactive in-person, on-site, and live Web training programs with educational resources for continued learning
Consulting
:
Industry veterans helping customer-centric companies make powerful, lasting improvements to their customer experiences
Events:
More than twenty years of cutting-edge and practical content, insightful industry experts, and productive networking opportunities
Knowledge Center
:
Your source for the most relevant and independent industry news, interactive forums, research, webcasts, and other dynamic customer management content
Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
To learn more, we encourage you to explore this site or contact us today to speak with an ICMI Customer Service Representative: 800-672-6177.
ICMI - Improving Customer Experiences