| | Title | Dates | Location |
|
Details
| Monitoring and Coaching for Improved Performance | July 24-25, 2008 | Melbourne, Australia |
|
Details
| Forecasting Part 2: Steps to Greater Accuracy | July 25, 2008 (2-4pm Eastern) | Online |
|
Details
| Essential Skills and Knowledge | July 28-29, 2008 | Sydney, Australia |
|
Details
| Essential Skills and Knowledge | July 31-August 1, 2008 | Brisbane, Australia |
|
Details
| Monitoring and Coaching for Improved Performance | July 31-August 1, 2008 | Sydney, Australia |
|
Details
| Managing Stress in the Ever-Changing Call Center | July 31, 2008 (2-4pm Eastern) | Online |
|
Details
| Forecasting Part 3: Effective Approaches and Tools | August 01, 2008 (2-4pm Eastern) | Online |
|
Details
| Essential Skills and Knowledge | August 4-5, 2008 | Auckland, New Zealand |
|
Details
| Monitoring and Coaching for Improved Performance | August 7-8, 2008 | Auckland, New Zealand |
|
Details
| Connecting Through Email | August 08, 2008 (2-3:30pm Eastern) | Online |
|
Details
| Essential Skills and Knowledge | August 12-13, 2008 | Boston, MA |
|
Details
| Monitoring Part 1: Refining the Program | August 14, 2008 (2-4pm Eastern) | Online |
|
Details
| Adding Sales to a Service Environment | August 15, 2008 (2-4pm Eastern) | Online |
|
Details
| Smart Strategy = Strong Leadership | August 19-20, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Essential Skills and Knowledge | August 19-20, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Improving the Effectiveness of Speech and IVR | August 19-20, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Monitoring and Coaching for Improved Performance | August 19-20, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Call Center Coaching | August 21, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Measuring Call Center Effectiveness | August 21, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Multi-Factor Authentication for the Contact Center | August 21, 2008 | Washington, DC - Seminar Symposium |
|
Details
| Monitoring Part 2: Setting the Right Standards | August 21, 2008 (2-4pm Eastern) | Online |
|
Details
| Absenteeism and Adherence to Schedule | August 22, 2008 (2-4pm Eastern) | Online |
|
Details
| Monitoring Part 3: Creating the Form | August 28, 2008 (2-4pm Eastern) | Online |
|
Details
| Essential Skills and Knowledge | September 9-10, 2008 | Toronto, ON, Canada |
|
Details
| Essential Skills and Knowledge | September 9-10, 2008 | Philadelphia, PA |
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