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ICMI Training Solutions

Solutions to meet any call center training requirement…any business objective

97.8%—Attendees rated ICMI courses either very good or excellent.

98.1%—Attendees rated ICMI facilitators either very good or excellent.

*Statistics based on North America seminars, over 750 respondents.

Given the hundreds of training options available today, we are honored that more contact centers entrust ICMI with developing and delivering educational programs to meet their needs.

Unparalleled quality, flexibility, and value are the hallmarks of ICMI’s award-winning solutions. Since 1985, we’ve been privileged to help more than 70,000 call center professionals worldwide obtain the knowledge and skills needed most for on-the-job success.

ICMI’s first-hand understanding of the call center environment ensures that every topic is presented within the context of a working contact center, and provides valuable insights into industry best practices.

ICMI’s Training Solutions

In-Person Seminars

Web Seminars

Certification

On-Site Training
 

Upcoming Seminars

Coaching Part 3: Inspiring Employees - May 16, 2008 (11am-1pm Eastern)

The ABCs of Grammar - May 20, 2008 (2-3:30pm Eastern)

Building Call Center Culture - May 22, 2008 (11am-1pm Eastern)

Monitoring and Coaching for Improved Performance - May 29-30, 2008

Essential Skills and Knowledge - June 3-4, 2008

Essential Skills and Knowledge - June 10-11, 2008

Words and Tone - June 10, 2008 (2-3:30pm Eastern)

WFM Boot Camp - June 17-20, 2008

View the complete seminar calendar

Here’s what your peers say about ICMI Training:

"The variety and content of the ICMI seminars are invaluable to taking your call center to the next level."

Reye Kenney

Telecommunications Director, Hagerty Insurance

"The most important thing I get from ICMI is fresh ideas for things to try in our own call center that we haven't thought of before. I also get validation regarding the things we have always been doing or ways to improve what processes are already in place. We have become more efficient with what we have learned as well as more current with respect to call center processes."

Susan Gurwitch

Manager Technical Service, Sigma-Aldrich Corp.

"I hired a new manager for my call center and immediately got her scheduled for your seminar on Essential Skills. This was critical in her orientation to her new job."

Jean Kostelansky

Director, Physician Services, Northwestern Memorial Hospital

 

View a list of clients and more testimonials from past ICMI seminars