Got Research Reports?

ICMI Members Have Answers!

You've got questions, and ICMI has answers. Of all the resources available to ICMI Members, ICMI Member Research Reports are among the most valuable.

In fact, the retail value of the research reports included with your ICMI Membership exceeds $600. So if you're looking for the ROI from joining ICMI, start with research and then keep going to tally up all your benefits.

Scroll down to see more, and please contact us if you'd like to learn about our corporate pricing for your entire management team.

If you're outside the US and Canada, you'll benefit from our new low price of US$199—a $100 savings! Be sure to enter promotion code INTL online for immediate access or call us at 410-267-0700.

MEMBERSHIP PRICING

US and Canada: $299/per year, and additional colleagues from the same organization may join for $125

Outside the US and Canada: $199/per year, and additional colleagues from the same organization may join for $125.

Corporate Membership: Discounts apply for five (5) members and up. Please contact us if you are interested in the group pricing discount: 800-672-6177 membership@icmi.com

ICMI Member Benefits	Price for ICMI Members
24-hour unlimited access to ICMI's vast body of call center management knowledge with articles and reports organized by topic for 4 Professional Interest Areas: • People • Operations • Technology • Strategy	Included
Sizable discounts on ICMI's industry-leading training, conferences, publications and software (see below)	Included
Special Knowledge Exchange web seminars, for ICMI Members only	Included
Your Professional Interest Area Advisor, one of ICMI's experienced experts	Included
Networking opportunities with thousands of your peers around the world via the online Member Directory	Included
Being a respected member of a global community of dedicated and motivated call center professionals	Included
12 Upcoming Member Research Reports in 2008 on topics including: • Agent Empowerment • Agent Rewards and Recognition • Contact Center/Executive Management Relationship • Customer Self-Service • First-Contact Resolution • Supervisor Training	$299.40 FREE
Member Research Reports—Available for Instant Download!
Agent Empowerment Report	$24.95 FREE
Agent Rewards and Recognition Report	$24.95 FREE
Agent Training and Performance Development	$24.95 FREE
Aligning Budgets with Core Values	$24.95 FREE
Call Center Agent Wellness	$24.95 FREE
Call Center Cross-Selling Survey Report	$24.95 FREE
Call Center KPI/Performance Metrics Survey Report	$24.95 FREE
Call Center Recruiting and Hiring Practices Report	$24.95 FREE
Contact Center Customer-Facing Technologies Survey Report	$19.95 FREE
Contact Center Outsourcing Report	$24.95 FREE
Contact Center Telework Report	$24.95 FREE
Contact Center Staffing and Scheduling Practices Report	$24.95 FREE
Customer Satisfaction Measurement Report	$24.95 FREE
Ensuring an Effective Monitoring and Coaching Process	$24.95 FREE
ICMI Member Research Report on First-Contact Resolution	$24.95 FREE
Frontline Supervisor Training Survey	$24.95 FREE
Justifying Call Center Technology Investments	$24.95 FREE
Monitoring and Coaching Programs: Building Companywide Support	$24.95 FREE
Service Level Report	$24.95 FREE
The Workforce Management/ Call Center Relationship	$24.95 FREE

In addition, you can exercise your ICMI Member Discount to get even more value!

An Example of Additional Member Savings During 1 Year*

*Actual Member savings could be higher or lower, depending on your usage.

You Can't Afford NOT to Belong to ICMI—Join Now!