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ICMI Press Release Archive

Press Releases (2002-2004)

12/09/04 ICMI Announces the Upgrade to Its Popular 'Easy Start Call Center Scheduler'
10/20/04 Contact Centers Not Equipping Supervisors to Manage Most Valuable Resource
08/16/04 ICMI Releases Convenient, Portable Pocket Guide to Call Center Terms
08/01/04 ICMI Membership Announces 2004 Global Call Center of the Year
07/28/04 ICMI Featured on Sky Radio's "The ROI Report"
05/20/04 ICMI Expands New Approach to Call Center Conferences
04/30/04 ICMI Joins with COPC to Provide A Comprehensive Training Program for
“Implementing Six Sigma in Contact Centers”
03/31/04 ICMI Launches Bull's-Eye Forecasting Service
The first Forecast Consultation Service in the Industry
03/09/04 ICMI's Brad Cleveland in The Wall Street Journal
03/03/04 ICMI Earns Members' Choice Awards for Call Center Management Services
02/03/04 Call Center Benchmarking: Inconsistencies in Defining Metrics Provides Unreliable Comparisons
12/01/03 Incoming Calls Management Institute Announces Marilyn Saulnier as Senior Consultant
11/18/03 ICMI's Brad Cleveland Appearing on News Affiliates Across the U.S.
09/15/03 Incoming Calls Management Institute Expands Global Partnership Program to Asia
09/01/03 Incoming Calls Management Institute and Bravo Consulting Bring Call Center Services to Norway
08/26/03 ICMI and Apex Covantage Partner to Take Offshore Agent Training to the Next Level
08/18/03 ICMI's Brad Cleveland to be honored at The Siebel Observer luncheon
08/18/03 ICMI's Brad Cleveland Interviewed for US News & World Report
08/08/03 ICMI Releases Comprehensive Dictionary of Call Center Terms
07/29/03 ICMI's Linda Harden Interviewed on Public Radio's Marketplace
07/25/03 ICMI Membership Announces Call Center Manager of the Year
06/24/03 AAA selects ICMI as a preferred supplier offering call center management training and accreditation services to the association’s contact centers throughout the U.S. and Canada
03/24/03 ICMI Earns Members' Choice Awards for Call Center Management Services
02/19/03 Call Center Industry Certification - ICMI's President & CEO Brad Cleveland, is Credential Pioneer
01/07/03 "The Knowledge Exchange"
09/30/02 ICMI Announces Resource Rich Web Site for ICMI Members
07/19/02 ICMI Announces New Membership Service for Call Center Professionals
07/09/02 ICMI Plans for its 17th Year Of Call Center Management Training: Just Announced, Fall 2002/Spring 2003 Public Seminar Schedule
07/09/02 ICMI Delivers 100 Call Center Management Web Seminars
---E-learning comes of age---
07/09/02 Vanguard / ICMI Release "No-Nonsense" Technology Book Bridging Customer Contact Technology, Operations and Strategy
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