Relevant and independent industry news, interactive forums, research, webcasts, and other dynamic customer management content
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Highly interactive classroom, onsite, and live virtual classroom training programs with educational resources for continued learning
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Education-packed conferences focused on the latest industry trends, best practices, and strategies
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Industry experts helping companies make sustainable improvements to their customer experiences and business results
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 Training & Certification Courses
Upcoming ICMI Conferences
ICMI Conferences allow professionals to keep up-to-date on the hottest technologies, and stay informed on the latest industry trends and developments. Participants can choose from a variety of information-filled educational sessions, build strategic relationships, share ideas and gain new insights into their industry and business.
ACCE 2009 | ICMI Executive Summit February, 2010
Miami, FL
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ICMI Executive Summit October, 2010
Boston, MA
Click here for more info! |
The online destination for contact center professionals.
Weekly Featured Content:
ICMI Consulting can help you...
- Turn workforce management challenges into an organizational advantage
- Improve employee attrition
- Optimize contact center costs
- Maintain customer focus during a challenging economic environment
- Consider remote agent operations
Discover how you can improve your contact center today!
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