The Value of CIAC Certification
CIAC Certification is the only industry-sanctioned contact center management certification program. As a CIAC-Certified professional, you will be recognized for your mastery of call center management skills and knowledge.
Through preparing for the assessment process, you will:
- Improve your skills and knowledge
- Increase your awareness of current customer contact trends
- Revitalize your center by applying proven practices
ICMI will assist you with this preparation to ensure you are maximizing the benefits you and your organization experience from the certification process.
Purchase certification testing from ICMI and save up to 25%!
ICMI now offers CIAC certification testing at a discount to you. Purchase CIAC Certification testing packages from ICMI and save up to 10% off list prices. If you’re an ICMI Member, save up to 25%!
Use these tools to help you determine how CIAC Certification will benefit you.
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This flowchart outlines the process of becoming CIAC-Certified. For the training component, be sure to check out ICMI’s training options listed above. |
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Find out more about what you will learn as you complete ICMI Certification Training. |
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Choose your ICMI training option to begin furthering your professional development today!
Contact
For further information about CIAC Certification and how ICMI can help you achieve this esteemed credential, contact Kelly Brickley at 949-635-3948 or kellyb@icmi.com. |
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- CIAC-Certified Strategic Leader
- CIAC-Certified Operations Manager
- CIAC-Certified Management Consultant
- CIAC-Certified Management Apprentice
- People Management
- Operations Management
- Customer Relationship Management
- Leadership and Business Management
You’re certified!
*CIAC-Certified Management Consultants and CIAC-Certified Management Apprentices are not required to complete steps 4. They only must pass the four knowledge tests to be awarded certification. |
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