About ICMI

The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations.  Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications. 

While ICMI’s path-breaking work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services.  Today’s ICMI melds the traditional focus on consulting, training, and high-level engagement with CMP’s strength in media and events to create a powerful one-stop-shop resource.  Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted source for:

• Consulting
• Seminars
• Publications
• Events
• Professional Membership

Through constant innovation and research, ICMI’s consulting and training services have become the industry’s gold standard.  ICMI publications, such as Call Center Magazine and Call Center Management Review, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry.  And ICMI’s growing membership community now includes professionals representing organizations in over 50 countries.